Our Commitment
Last updated October 20, 2026
When water, pests or storm damage will not wait, the part you should not have to worry about is whether anyone picks up. Here is what this service commits to, and — just as plainly — what it does not.
Someone answers, at any hour
The phone is covered 24/7, including weekends and holidays, because that is when most of these calls actually come in.
No charge for the call or the connection
This service is free to the homeowner. You are never invoiced by this site — the only money that changes hands is between you and the contractor you hire.
Local, and licensed for the work
You reach an independent local contractor, licensed for the trade and insured, who covers Boston. Checking that license and that insurance before work begins is the homeowner’s job, and a good contractor makes it easy.
You can ask to be connected to someone else
If the contractor you were connected to does not show, does not call back, or simply is not the right fit, call this number again and ask to be connected to someone else. There is no limit on that and no charge for it.
Where these commitments stop
What this page does not do is guarantee the work itself. The contractors are independent; this site neither performs the work nor warrants it. Any workmanship guarantee comes from the contractor you hire, in writing, and it is worth asking for one.
The full disclaimer is on the disclaimer page.